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Terms & Conditions
Naples Vacation Properties
Thanks for your business and we hope you enjoy your stay in our property!

CANCELLATIONS & REFUNDS: All booking payments are fully refundable within 48 hours of the time of booking, provided the cancellation occurs more than 30 days prior to the scheduled check-in date.  After 48 hours, all booking payments are nonrefundable. 50.0% of the total booking cost is due as a Deposit Payment at the time of the reservation. If a reservation is canceled 30 days or more before the date of your arrival, the Deposit Payment will be forfeited. Any cancelations with less than 30-day notice will result in a loss of all payments, less any security deposit or damage waiver. In lieu of refunds for cancellations outside the specified window, we recommend purchasing travel insurance. Travel insurance is offered through our website to help protect your deposit and travel investment. Additionally, third-party providers may offer suitable travel insurance options that meet your needs.

DAMAGE WAIVER: Our properties are inspected before and after each reservation guests agree to pay for any flagrant damage to the units, excessive cleaning required at check-out, missing or damage to the units’ contents, or any other accidental damage to anything within the rental unit during the rental period. Your reservation was charged for a Damage Waiver to cover up to a quoted amount in damage, or we collected a security deposit. If any damages are above this amount, the Renter authorizes any said damage or missing items charged to their credit card.

CAPACITY RESTRICTION: The sleeping capacity for this property is limited to the stated amount. Extra guests beyond the maximum sleeping capacity are not allowed without the expressed written permission in advance.

Terms include a No Tolerance Policy regarding excessive noise, parties, or disturbing neighbors. Please make sure you are comfortable with our Terms as they are strictly enforced.

ARRIVAL & DEPARTURE: Check-in time is no earlier than 4:00 PM on your arrival date. Check-out time is NO LATER than 10:00 AM on the departure date. Early Check-In and Late check-out options are available for an additional fee (if available). Please inquire for more information.

UNAVAILABILITY: For any reason beyond the control of Management that the Premises becomes unavailable for rent, Management may offer to substitute a comparable unit or cancel this Agreement and refund in full all payments made by Guest.

STRICT NOISE ORDINANCE: We have a strict noise ordinance that must be followed. No loud noises or music are allowed between the hours of 10:00 pm and 7:00 am.

CLEANING: Premises will be delivered to Guest in a professionally cleaned condition. Should the Guests’ use and activity require more than regular cleaning services, Guests will be charged for associated excess costs.

PETS: Pets are not allowed. If an unauthorized pet is discovered on the premises, the Guest will be asked to leave without a refund. Some of our properties are pet friendly and require a pet fee for additional cleaning. Please inquire for more details.

LOST ITEMS OR LEFT ITEMS: Management assumes no responsibility for lost, stolen or abandoned items. Reasonable effort will be made to contact the Guest for return. Management shall not be held liable for the condition of said items. Any items not claimed for longer than 30 days, may be donated or sold.

MAIL SERVICES: You may ship directly to the home that you are staying in using Fedex or UPS while you are in the home, however, we cannot guarantee delivery or security of the package. This will be up to the shipping client and the shipping receiver to arrange. **We are not responsible for any lost, damaged, or delayed deliveries. Returning late deliveries after a guest has left will incur an additional fee, plus the cost of shipping.

TV/CABLE/INTERNET/SATELLITE: No refund shall be given for number of devices, outages, content, or lack of content or personal preferences with regard to cable/internet/satellite service. Services are provided as a convenience only and are not integral to this agreement. No refund shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences with regard to service.

AIR CONDITIONING/HEATING: Guests agree that air conditioning shall not be set below 70 degrees and the heat shall not be set above 77. The fan setting shall remain on “Auto”. Doors and windows shall be closed when either heat or air conditioning is in operation.

POOL AND SPA: If so equipped, spa heating is included. Pool heating, unless solar equipped is an additional fee and must be paid for before use. Guest agrees not to tamper with pool heat controls or manipulate the heater in any way. Pool heat shall not exceed 86 degrees. The Guest understands that the area surrounding the pool and spa may not be fenced or secure. Guest understands and agrees to be responsible and liable for any damages that occur to the pool and spa and its support equipment through Guest misuse and/or negligence. No glass is allowed in outside areas within 20 feet of the pool or spa.

SYSTEM(S) FAILURES: In the event the rental unit sustains a failure of a system, including but not limited to water, sewer, septic, electrical, gas, plumbing, mechanical, appliances, heat pump, ventilating, pool, hot tub or other system or structural systems, neither the property owner nor the Management shall be liable to Guest for damages, and no refunds will be given for such failures. However, Management will make an effort to promptly repair or replace the failed system or equipment, and in such event, Guest agrees to permit Manager or its service provider to have reasonable access to the property to inspect and make such repairs.

UNFORESEEN OCCURRENCES: Management will not assume liability for any loss, damage or inconvenience caused by but not limited to the following: weather conditions, natural disasters, pests, construction, acts of God, or other reasons beyond its control. There shall be no refunds available as such instances are beyond the control of Management. It is highly recommended that Guests consider travel and/or rental insurance.

MAINTENANCE & REPORTING: Guest shall properly use, operate and safeguard the Premises including, if applicable, any landscaping, furniture, furnishings, appliances and all mechanical, electrical, gas and plumbing fixtures, and keep them clean and sanitary. Guest shall immediately notify Management of any problem, malfunction, or damage. Guest shall pay for all repairs or replacements caused by Guest, excluding ordinary wear and tear. Guest shall pay for all damage to the Premises as a result of failure to report a problem, malfunction, or damage in a timely manner.

ENTRY: Management and its representatives have the right to enter the Premises, at any time, (i) to make necessary or agreed repairs, decorations, alterations, improvements, for maintenance or to supply necessary or agreed services; (ii) to verify that Guest has complied with the terms of this Agreement; or (iii) in case of emergency. Management and its representatives have the right to enter the Premises, upon reasonable notice of at least 24 hours, to show the Premises to prospective or actual purchasers, tenants, mortgages, lenders, appraisers, or contractors.

WEATHER/MOTHER NATURE: We cannot be held responsible for circumstances beyond our control. This includes excessive noise from construction or public/private events, wildfire/smoke, weather-related interruptions, road closures, interruption of services and utilities or unexpected appliance breakdown.

MEDIATION: Guest agrees to mediate any dispute or claim arising out of this Agreement, or any resulting transaction, before resorting to arbitration or court action. Mediation fees, if any, shall be the responsibility of the Guest.

JOINT AND INDIVIDUAL OBLIGATIONS: If there is more than one Guest, each one shall be individually and completely responsible for the performance of all obligations under this Agreement, jointly and individually with every other Guest.

ENTIRE CONTRACT: Time is of the essence. All prior agreements between Owner and Guest are incorporated in this Agreement, which constitutes the entire contract. It is intended as a final expression of the parties’ agreement, and may not be contradicted by evidence of any prior agreement or contemporaneous oral agreement. The parties further intend that this Agreement constitutes the complete and exclusive statement of its terms and that no extrinsic evidence whatsoever may be introduced in any judicial or other proceeding, if any, involving this Agreement. Any provision of this Agreement that is held to be invalid shall not affect the validity or enforceability of any other provision in this Agreement. The waiver of any breach shall not be construed as a continuing waiver of the same or any subsequent breach. 

RELEASE: In consideration of the right to visit the home, Guest agrees to release to the fullest extent allowed by law, Owner and its Management, members, officers, associates, employees, agents, representatives, attorneys, assigns, and affiliates (collectively, the Affiliates) from all liability or responsibility of any kind whatsoever for any personal injury, death, property damage or other loss sustained by Guest, Guest’s minor children, any guest identified on this form, or any guest or person allowed onto the property during my rental dates as a result of my, my children's or the guests participation in a visit to the home, due to any cause whatsoever, including without limitation negligence on the part of Owner or Management. I understand that this release will bind my heirs, administrators, executors, and any other person or entity seeking to claim under or through me.

Naples Vacation Properties
Naples FL 34113